mgilogo6  Making Learning Truly Accessible

Policies 2

Page 1:  Terms & Conditions

Page 2:  Refunds :: Privacy :: Cookies :: Disclaimer

Page 3:  Plagiarism :: Referencing


General Refund Policy

Access to Marshall Gurney Institute learning resources and facilities is given within the terms of the Digital Download Provision of the UK Consumer Contracts Regulations 2013.  Under these regulations Users have fourteen days to change their mind and cancel their enrolment with Marshall Gurney Institute.  In accordance with these regulations, Users may not access the learning resources and facilities of Marshall Gurney Institute.  If a User chooses to access the learning resources and facilities of the Institute, the User is deemed to waive their right to cancelation under the Consumer Contracts Regulations.  If a User exercises a right to cancelation under these Regulations, Marshall Gurney Institute will make a full refund within fourteen days of receiving the notification of cancellation via email at [email protected]

Complaints Refunds Policy

If, within fourteen days of Access being granted, a User decides the Access to Marshall Gurney Institute learning resources and facilities does not meet the description or expectations of the services outlined at the time of enrolment (purchase of the Access Licence), the User may request a full refund of the fees paid by sending an email to [email protected] explaining why the refund is requested.  Marshall Gurney institute commits to giving a full and fair consideration to the request within fourteen days of its receipt.  Within the context of the Consumer Contracts Regulations, Digital Download Provisions, the decision on refunds is at the discretion of the Director, Marshall Gurney Institute.  Decisions in the User's favour will be implemented within fourteen days.   Due consideration should be given by both parties to the provisions of the Disclaimer Policy.  In the last resort, any failure to agree will be dealt with in accordance with Clause 19 of the Terms and Conditions Policy

Privacy policy

Personal data (e.g. name, email address) is not stored or captured through the Marshall Gurney Institute website without the prior knowledge and consent of users. When you provide this information, you will be asked whether you wish to receive any further communication from Marshall Gurney Institute. We will take every step to ensure that all personal data supplied is held in accordance with the UK Data Protection Act 1998. However users should be aware that because Marshall Gurney Institute utilizes cloud storage facilities, some data may be stored outside the UK or Europe and may not receive the same degree of protection.

The Marshall Gurney Institute does not sell or otherwise transfer personal data to any third parties outside Marshall Gurney Institute and its immediate associates (identified through a visible presence on the Marshall Gurney Institute campus) unless you have consented to this.  Marshall Gurney Institute does not store credit card details nor do we share customer details with any 3rd parties.

Continuous logs are maintained of Marshall Gurney Institute web server activity. These log files include the details of your IP address, browser type, page last visited etc. Log files are used to analyse usage of Marshall Gurney Institute website, and may be kept in an anonymized form for historical records.

Some parts of Marshall Gurney Institute website use cookies for security purposes (e.g. to save the user from having to re-enter their details for every page in a section of the site). Cookies are not used to capture or store personal information for any other purpose, and all cookies are deleted as soon as a session is ended. You may choose to refuse cookies by disabling them using your web browser. Further information about cookies may be found at (external website).

If you email us to ask a question, report a fault etc, we will only use the personal data you provide to reply to your message or to develop in an anonymized form data for use in the FAQ section of the website). We do not keep this information (other than indicated), or share it with any third party unless you have consented to this or this is so permitted by law.

This privacy statement applies to centrally maintained Marshall Gurney Institute web pages. If the user leaves this website and visits a website operated by a third party, Marshall Gurney Institute cannot be held responsible for the protection and privacy of any information which users have provided while visiting such websites. Accordingly, users should exercise caution and review the privacy statement applicable to the website in question.

If you have any concerns about the use of the your personal data on this website, please contact:
Marshall Gurney Institute,  Menter Berllan Enterprise Hub,  Llanerfyl,  Welshpool SY21 0AS,  United Kingdom

Cookie policy

This website uses Google Analytics and other cookies for the purposes of managing the performance and design of the site. These cookies do not contain any personally identifying information. By using our website, you agree that we can place these types of cookies on your device.

Privacy at Google

Privacy at Marshall Gurney Institute (see section above)

To find out more about cookies, including how to manage and delete them, visit //

Google offer a “Google Analytics Opt-out Browser Add-on” to provide website visitors with more choice on how their data is collected by Google Analytics. Visit // for more information.


Marshall Gurney Institute makes all reasonable efforts to deliver the programmes of study, research opportunities and other business location services and facilities offered to the the public in the way described on this website. It will provide students and tenants with the tuition and learning support and other services and facilities it describes with reasonable care and skill.

However, the Institute shall be entitled, if it reasonably considers it to be necessary (including in order to manage its resources and pursue its policy of continuous improvement appropriately):

  • To alter the availability and method of delivery of programmes of study and resources and facilities provided such alterations are reasonable.
  • To make reasonable variations to the content and syllabus of programmes of study and to the resources and facilities provided.
  • To suspend or discontinue programmes of study (for example, because a key member of staff is unwell or leaves the Institute) or to suspend or terminate the lease for resources or facilities (for example, because the level of service can no longer be delivered).
  • To make changes to its statutes, ordinances, regulations, policies and procedures which the Institute reasonably considers necessary (for example, in the light of changes in the law or the requirements of the Institute’s regulators). Such changes if significant will normally come into force no sooner than six months after the relevant announcement but, if fundamental to the programme of study or the lease of resources or facilities, will normally come into force with effect from four weeks after the announcement.

In the unlikely event that the Institute discontinues or does not provide a programme of study or discontinues or does not deliver resources or facilities or changes any or all of these significantly before studying or locating begins:

The Institute will tell relevant individuals at the earliest possible opportunity.

An individual or organization will be entitled to withdraw his or her application by telling the Institute by email to [email protected] within a reasonable time and no more than four weeks of being informed of the change.

The Institute will make an appropriate refund of any tuition and/or other fees and deposits paid.

The Institute will make available to students and organizations such learning support and other services and facilities as it considers appropriate, but may vary what it provides from time to time (for example, the Institute may consider it desirable to change the way it provides library or other support).

Upon acceptance by an applicant of an offer of a place at the Institute, to study or to locate an organization on the Campus, the relationship between the applicant and the Institute becomes contractual. In entering into that contract, neither the student or the organization nor the Institute intends that any of the terms of the contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.

From time to time this website may also include links to other third party websites. These links are used to provide further information and are not intended to signify that the Institute endorses such websites and/or their content. The Institute takes no responsibility for any loss or damage suffered as a result of using the linked websites or as a result of using the information published on any of the pages of the linked websites.

Whilst every effort is made to ensure downloadable content is free from viruses, the Institute cannot accept any liability for damages resulting from virus infection.

Language, meaning and discrimination.

The learning materials and tools utilized within Marshall Gurney Institute have been drawn from studies and research into management practice and theory over a considerable period of time.  For example, they refer to research and papers ranging from the work of Henri Gantt or Frederick Taylor in the late 18th and early 19th centuries to those of Peter Drucker or Kjell Nordstrom in the late 20th and early 21st centuries.

Over such periods of time, language and meaning acquire new and different interpretations, ones which can endorse or conflict with contemporary values, ethics, mores, and attitudes.  A critical consequence of these changes in contemporary society is that of unintentional discrimination whereby a word or a phrase in common usage in a previous time has now taken on a new meaning or interpretation which is now, for better or worse, deemed discriminatory.

Marshall Gurney Institute as an organization fully subscribes to the principles of non-discrimination on the grounds of age, race, colour, gender, and religion.  Accordingly, its editorial policies and practices actively remove all intentionally and unintentionally discriminating content before publication.  However, where materials have already been published, or refer to previously published materials, including 3rd party materials, it is deemed impractical to provide retrospective editing in all cases.  Publication or retention of these materials does not mean Marshall Gurney Institute condones discrimination in any form.  It does not; but it recognizes the relevance to learning and development of the materials within the context of their own time.

Users of materials within Marshall Gurney Institute may, therefore, find content which, in their view, could be deemed discriminatory.  No discrimination or offence is intended by the inclusion of such materials.

The editorial team will review all instances drawn to their attention and determine whether it is practicable to amend or adapt the materials to remove any discrimination.  Where it is not practicable, users are asked to reflect upon the issues raised and determine how they might deal with them within the context of their learning and their work.

Grammar and Spelling

The learning materials within Marshall Gurney Institute are authored by people from widely differing ethnic and cultural backgrounds all around the world.  The written language used by our authors may contain many different grammatical constructs and spellings.  The editorial policies of Marshall Gurney Institute are to accept, within the limits of ensuring that meaning is fully and correctly communicated, the grammar and spelling of the author.  Users may therefore find variations in the language and spellings used.  These are deemed by the editors to be acceptable within the context of an international pool of authors and readers.

Where users find that meaning is lost or unclear, they are invited to draw the instance to the attention of the editorial team via [email protected]


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