CEBA is a powerful behavioural analysis tool, which individuals and organisations can use to improve customer facing performance.
The CEBA tool shows you how to look critically at your current customer facing behaviour, recognise what you need to do differently, and how to consciously change your behaviour to meet the changing requirements of your customers/clients to achieve top-level performance.
CEBA helps you recognise the actions that accelerate performance so that you can do more of them.
CEBA helps you learn to identify performance blocking behaviour and stop it.
These are the secrets of successful customer engagement behaviour. The difference starts with CEBA.
CEBA can help you improve the contract closing success of customer or client facing people, identify the root cause of under performing customer facing staff, build closer and more effective relationships with existing clients, and ultimately improve profitability. CEBA can be used effectively to develop both new business and opportunities within existing accounts or clients.
CEBA is suitable for all customer facing staff whether from marketing, sales, customer service, field service, product development, or even management.
The output from CEBA is a detailed comprehensive report containing full assessments, conclusions and recommendations. The output is fully compatible with the learning and development resources available within MGI using either self-managed study or tutor-supported study.
CEBA is available for both individual or team use. It is also available with or without mentor support to provide the feedback.
CEBA for individual use:
without mentor support i.e. report only =£150
with mentor support (1hr minimum) = £250
CEBA for team use: POA
For access to CEBA, please contact firstname.lastname@example.org